At PHM, we drive change through services that empower our clients to meet their objectives. From designing transformative programmes to crafting impactful learning content, we’re here to make a difference. Our expertise lies in supporting the automotive industry’s evolution beyond the traditional blueprint. We guide people through transitions, ensuring they adapt to new ways-of-working while staying engaged and customer-focused. Successful employee transition is a key metric for future automotive success, and PHM’s industry knowledge allows us to create solutions that drive meaningful change… viewed from both customer and retailer perspectives.

At PHM, we specialise in automotive transformation to mobility. Our strength lies in understanding the intricate dynamics of evolving retail models:

• We support traditional franchise-based sales, genuine agency approaches and all the possible iterations in between.

• Navigating complex relationships among retailer groups, NSCs, and OEMs is our forte.

• We grasp the intricacies of systems supporting customer experiences from both retailer and OEM perspectives.

• We speak the language of retailers, and can help them embrace the retail model evolution.

• We ease the pressures faced by NSCs during this transition, fostering new network relationships and ways of working.

• We navigate multiple change impacts with our clients such as EVs, connected vehicles and omnichannel sales.